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Frequently Asked Questions
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OUR LISTINGS
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Rentals
Unfortunately, no. All booking requests are subject to home owner approval. Your booking request will be reviewed by the property owner for approval.
Please contact us for any change, including cancellation requests. Each request is subject to the terms and conditions of each property.
Via our contact form or by email.
Yes, transportation can be arranged on your behalf from Merida, Cancun and everywhere in between. Fees apply.
Payments
Wire transfers, Wise, e-Transfers and Cash. Credit card payments are coming in soon.
Yes, the amount or percentage is unique to each property and set by the home owner. The deposit guarantees your dates are secured.
Absolutely, please pay the balance in MXN pesos at the exhange rate of the day.
Security and electricity deposit amounts are set by each home owner. The security deposit is to cover potential damage to the property and its contents. The electricity deposit only applies to stays that do not include electricity. A reading shall be taken upon arrival and departure to establish the electricity consumption fees.